Insurance view? If we can get out of paying we will. If we can't, we will drag the process out to give the client an opportunity to give up....
I suppose it depends on how far you push with the insurance companies...The ombudsman is a good second last resort, and from experience works well...
The mod of raising the hitch actually improves safety if done properly, and ADR's have caused safety problems for the sake of keeping a 50mm ball at a stipulated height, go to a DO35 or other and the same rules don't exist.
The shear strength of the bolts doesn't change by adding a packer and using a longer bolt. The tensile strength of the bolts doesn't change if you use a packer..... The weak link is definitely the bolts not the packer.
As Drover said there are three points to note if using a packer....1 Ensure the same tensile strength of the bolts you are replacing, 2 Ensure the base of the packer is the same size or larger than the actual hitch (to prevent rotation) 3 Tighten up the bolts to the recommended torque (movement will lower the shear strength).
The main problem you might encounter is the travel of the hand-brake on the van...you may need to modify this...
My dad made his out of angle iron and it worked for years......until he totalled the van...by ripping his balls off....sorry ball off.....the actual ball sheared before the hitch bolts sheared, and that was 50x4 M.S. (four pieces welded together to make a sort of double square box section)....... The car ball will most probably shear before the vans hitch bolts.