Journey New Jayco Journey 17.55-5sh on its way

[Rockape]

I am confident they will get it right, as I will not take delivery until it is. The pain is all the caravan stuff in boxes in the garage and all the mods I want to add to the caravan taking up space. Anyway good things come to those who wait.
Cheers
Nick

 

[BigSkiddy]

Hey @Rockape any update on your van?

 

[Rockape]

Hi,
I spoke with the Jayco dealer and they told me the factory has a shortage of timber, so the only part that has been replaced on the caravan we ordered is the damaged bathroom door! We're starting to get a little annoyed now as our caravan came of the production line back in March, was delayed in Melbourne for 3 weeks and has been at the dealer since. It's been sitting at the Jayco dealer for a long time now and still waiting on timber panels. Very close to canceling the purchase now. Missed out going away at Easter and the school holidays. Sent an email to Jayco in Melbourne over 4 weeks age and have heard nothing from them. Very poor form! Looking at our options now.
Cheers
Nick

 

[Crusty181]

@Rockape looks like theyre making no effort, and probably dont deserve your business

 

[Bluey]

Hi,
I spoke with the Jayco dealer and they told me the factory has a shortage of timber, so the only part that has been replaced on the caravan we ordered is the damaged bathroom door! We're starting to get a little annoyed now as our caravan came of the production line back in March, was delayed in Melbourne for 3 weeks and has been at the dealer since. It's been sitting at the Jayco dealer for a long time now and still waiting on timber panels. Very close to canceling the purchase now. Missed out going away at Easter and the school holidays. Sent an email to Jayco in Melbourne over 4 weeks age and have heard nothing from them. Very poor form! Looking at our options now.
Cheers
Nick

there very good at not responding im sure we are all put in a do not disturb file !!!!!!!!!!

 

[BigSkiddy]

Really a timber shortage??

So the production line has stopped because of this timber shortage??

Feel for you. Easy to say just walk away, but the layout of the 17.55-5SH is quite unique.

 

[bigcol]

Really a timber shortage??

So the production line has stopped because of this timber shortage??

Feel for you. Easy to say just walk away, but the layout of the 17.55-5SH is quite unique.

so is their assembly of it as well, by the sounds of it

why oh why Jayco do you pi$$ off the people who buy your product............ with sub-standard build workmanship

 

[Crusty181]

Really a timber shortage??

So the production line has stopped because of this timber shortage??

Feel for you. Easy to say just walk away, but the layout of the 17.55-5SH is quite unique.

OMG . I have run a Joinery business .... no one told me about this timber shortage crisis .... :noidea:

Oh, thats right ....... because there isnt one

 

[Bluey]

I hate to say it but Bunning's and master's seem to have heaps of timber

 

[Bonners]

Hi Nick, No doubt you've got dept of fair trading on speed dial. Very disappointing when they have such market share and so many loyal customers.

 

[mfexpanda]

I hate to say it but Bunning's and master's seem to have heaps of timber

If you need a part replaced you will be made to wait till the factory runs your model van and they will then make an extra panel or door etc

 

[Bluey]

If you need a part replaced you will be made to wait till the factory runs your model van and they will then make an extra panel or door etc

that's a bit harsh

 

[Crusty181]

If you need a part replaced you will be made to wait till the factory runs your model van and they will then make an extra panel or door etc

Do you have a schedule of when Jayco might be re-running the 1982 Dove windup????

 

[mfexpanda]

Do you have a schedule of when Jayco might be re-running the 1982 Dove windup????

We needed a cupboard door on our expanda and were told that's how jayco does it .
They will only running the '82 swift sorry

 

[Crusty181]

We needed a cupboard door on our expanda and were told that's how jayco does it .
They will only running the '82 swift sorry

Bugger

 

[Rockape]

Hi All,
The next production run of 17.55-5 sh has just come off the production line, so we'll see if my timber panels finally arrive. Timber shortage, what a joke! I am a very very patient person, but am starting to get quite annoyed. The excuses from Jayco are ridiculous to say the least. If we go ahead and get the caravan once it is repaired, I can say at this stage this will be our last Jayco.
To Jayco's credit, they are both consistent and exceptional at treating customers like crap and consistently produce poor quality, leaving it to the dealers to clean up their mess.
Cheers
Nick

 

[Rockape]

We'll, surprise, surprise. My replacement timber panels have left the factory and will arrive in Sydney tomorrow. Coinsides with the completion of the current 17.55-5sh production run, no surprises there. I just wish Jayco HQ would be honest with their customers and not feed them BS. Anyway my dealer will call me next week to arrange another inspection of the caravan and if all is good, we can schedule a pickup date and time. I just hope that everything is fixed and the replacement timber panels are not damaged, or I think we will walk away.
Fingers crossed.
Cheers
Nick

 

[Robbie Reddog]

We'll, surprise, surprise. My replacement timber panels have left the factory and will arrive in Sydney tomorrow. Coinsides with the completion of the current 17.55-5sh production run, no surprises there. I just wish Jayco HQ would be honest with their customers and not feed them BS. Anyway my dealer will call me next week to arrange another inspection of the caravan and if all is good, we can schedule a pickup date and time. I just hope that everything is fixed and the replacement timber panels are not damaged, or I think we will walk away.
Fingers crossed.
Cheers
Nick

Mate I feel for you.
Hope it all turns out ok.

I know what you mean about the Jayco BS. Our van is due to go into production end of this month and we still haven't received our final sign off plans. Emailed our sales guy who stated the factory has just come back online after a 2 week closure and he is going to follow it up.

Like you say, it would be nice it get an honest answer

 

[SMJ x2]

Mate I feel for you.
Hope it all turns out ok.

I know what you mean about the Jayco BS. Our van is due to go into production end of this month and we still haven't received our final sign off plans. Emailed our sales guy who stated the factory has just come back online after a 2 week closure and he is going to follow it up.

Like you say, it would be nice it get an honest answer

We did our final sign off last week and our van is in a September run.Thought that was a bit early . I suppose it depends on the salesman and how quick he does his paperwork.

 

[Journey]

Hi Jouneymen,

We pick up our 17.55.5sh OB Friday. I quickly looked through it yesterday after it arrived at Caravanland from the boat (from VIC to WA) due to a flooring mistake at the factory. They installed Boston Dark instead of Boston. Between you guys it actually looks better and won't show up the dirt as much. The sales guy is still going to get us something for the mistake. Some play money for the Toy Shop would be nice. We will go through everything and hopefully @Rockape it won't be in the poor condition yours was.