Journey New Jayco Journey 17.55-5sh on its way

[dagree]

Good luck with the convo @Rockape :encouragement:

 

[Rockape]

Thanks for the advice. I'm a pretty calm person.

 

[dagree]

Thanks for the advice. I'm a pretty calm person.

So am I normally @Rockape but supplying me with quality like that and if trying to get away with it..... Watch Out

 

[bigcol]

Thanks for the advice. I'm a pretty calm person.

oh, I dont doubt it mate

I am a calm easy lovable person as well
however
I do have a very low threshold to tossers....................

 

[dagree]

Glad I'm not a tosser LOL

 

[BigSkiddy]

Where's the unlike button. That is woeful. Hope it gets sorted @Rockape

 

[SMJ x2]

I am shocked that it left the factory like that,hope you get it sorted soon.

 

[mfexpanda]

No way would I give them the money for that .

 

[17triton]

I think I would be like @achjimmy when they got his wrong and tell them no sale and get them to do a new one. Not acceptable.

 

[Rockape]

Hi 17triton,
I don't think we will be accepting the caravan as I can't see how they can fix all the defects, especially the damage to the floor and cabinetry. See what happens after I meet with them. Alarm bells started ringing when it was delayed at the factory for close to 4 weeks after it came off the production line. Couldn't get a reason why this happened. After finding white spray paint on the timber cabinets, I assume the roof support frame was either repaired or replaced.
Cheers
Nick

 

[achjimmy]

Either a new replaceme van or they take that back and rebuild it from the ground up. It's a tough call but once your name is on the Rego papers almost impossible to get it replaced.

 

[bigcol]

it would be heart breaking to do, but I think you are right
dont accept it
demand a new one - without the factory optional damage

good luck.

 

[Rockape]

Well today I met with Jayco staff at Sydney ant they have agreed to rectify all 19 of the defects I showed them. A number of cabinet doors and timberwork will be replaced. I have decided to give them a chance to rectify everything to my satisfaction. They know how picky I am! I was given the option of picking up the caravan and bringing it back for the repairs, but as much as it pains me, I declined their offer opting to inspect it after completion of the repairs and inspecting it again prior to deciding if it is acceptable or not. This means another one month wait, but I would rather have what I was expecting as opposed to settling on something that would bug me.
I made it very clear that it had to be spot on or I will be requesting another one. They did, to their credit, acknowledge that the defects were unacceptable and even seemed a little embarrassed.
We'll see what transpires
Cheers
Nick

 

[17triton]

Good on you mate! That's a tough decision but the right one, at least they know they have to be spot on with the repairs now. If still not happy offer them a ridiculous low price or get a newwy. Good luck and fingers crossed for ya!

 

[Rockape]

Thanks 17triton. I have also written a letter to Jayco. See what happens next

 

[mfexpanda]

I'd check all the electrical stuff too.
The TV antenna wiring all the power points , lights everything before parting with that cheque .

 

[bigcol]

spot on @mfexpanda - double check EVERYTHING

even if you have to whine about non existent dirt on something, so they know your not a "happy camper"

 

[Rockape]

I bought in my multimeter with me and checked the 12v electrical system. I will have to wait until they plug it into 240 volt to check that side of things. I inspected the wiring and it appeared ok. Can do with additional p clamps to suport the wiring harnesses. I have made a list of things to check when we perform our next inspection. This includes TV, TV antenna, Air -Conditioner and other appliances. I will perform this checklist prior to us booking in our handover to make sure everything is to the standard we expect. If not, we won't be accepting it, because once registered, I'm stuck with it.
Cheers
Nick

 

[Dove]

Very disappointing to read of your problems. It should not happen with a new van. When we picked up our new StarCraft 18 months ago they took us thru the hand over and inspection, and only after we said we were satisfied did they take us back to the office to pay and have the van registered (they fixed a couple of issues while we waited).

At the first service we had some warranty issues and they managed to fix most. At the annual service we had more issues and again they managed to fix most. They had to have 3 tries at getting the entry door aligned properly. But eventually got it right.

Agree, don't accept the van until its ok.

It must cost Jayco a fortune in warranty due to poor factory QC. They just don't seem to get it.

 

[Pauly]

Tut tut tut.... Not good..
Hopefully second time lucky for you, and they ease the pain!