16' Series Panda in for Surgery

[Bushman]

:frown: Well as some of you knew, earlier this year my Panda was diagnosed with a terminal roof leak which has damaged the internal ceiling, After making contact with my dealer to advise them of the issue, they requested photo's both inside and out.


The supplied photos were past onto Jayco HQ, approval came back for a full roof replacement, I was advised we'd have to wait for the roof to be made and transported, approx 1 month
Dealer rang to say the roof had arrived and surgery is scheduled for the 17th and expected to take 2days.

It hasn't stopped using the van but have decided not to go anywhere this comming long weekend but will be preping her for trip to Jayco Hospital,

will keep you all posted.

 

[Soaring]

Figures crossed for a successful operation!

 

[SP4RKI]

Hopefully the recovery period wont be long and you can get straight back into it! ​

 

[chartrock]

Good luck with the operation, Bushie. I'm sure the patient will be fine, not sure about the parents.

 

[Triton]

how old is your expanda Bushman - is it still within the 12 month warranty period or are Jayco covering it outside the warranty period?

 

[expanda]

Hope all goes well!!!

I am trying to figure out how they would ship a roof?

 

[Burnsy]

My thoughts will be with you and your family Bushman during this difficult time, i'm sure panda will pull through! ray:

 

[Xpandafan]

Nice to hear that you will soon have it finely sorted, Bushman.

 

[Bushman]

how old is your expanda Bushman - is it still within the 12 month warranty period or are Jayco covering it outside the warranty period?

It's 3 yrs old in September.....

Hope all goes well!!!

I am trying to figure out how they would ship a roof?

In a very large flat crate I guess, I've seen camper roofs in crates so thinks they'd send the pop-tops the same way

 

[expanda]

It's 3 yrs old in September.....



In a very large flat crate I guess, I've seen camper roofs in crates so thinks they'd send the pop-tops the same way

Hmm sounds interesting....

Would cost a pretty penny to ship it due to the size I suppose so job well done for getting it there !

 

[Bushman]

Hmm sounds interesting....

Would cost a pretty penny to ship it due to the size I suppose so job well done for getting it there !

Probably just wack it on the truck with the next load out of the factory

 

[expanda]

Probably just wack it on the truck with the next load out of the factory

But its so big !

Sorry I have been struggling to understand how they did...

Don't worry its just my simple mind at work thinking far to hard about it !

 

[Bmhdg76]

Got to be impressed with their service though. Even if it was a bit of a fight (don't know if it was or not), but for them to look after it after three years that is great.

 

[Bushman]

Got to be impressed with their service though. Even if it was a bit of a fight (don't know if it was or not), but for them to look after it after three years that is great.

Yep couldn't agree more, was never a problem just a slow process. Just notified the dealer who as always given us first rate service and just left it their hands.

You here of people who payout about Jayco products and their poor quality control, but you'd be hard pushed to find another manufacture that supports their product so well, granted so of their issues shouldn't happen in the first place

 

[expanda]

Yep couldn't agree more, was never a problem just a slow process. Just notified the dealer who as always given us first rate service and just left it their hands.

You here of people who payout about Jayco products and their poor quality control, but you'd be hard pushed to find another manufacture that supports their product so well, granted so of their issues shouldn't happen in the first place

Very true....

 

[Pace]

Bushman have a good look at your roof as you get it, when ours was replaced we got the new version as there are curved (convex) to allow the water to run off and all internal lighting was LED flat type, all good for us. Also all the rubber seals and struts come complete with the new roof. Don't know if you recall, though ours was damaged from the Christmas day 2011 hail storm, hence replaced roof, never leaked though.

Having said that, l'm confused as I have seen new model expandas with flat roof and blub type lighting come out of the factory????

Pace.

 

[DiDExceed]

Sounds like you're being looked after very well out of warranty, the new roof for my 14 was to be $8,000 with freight to qld, I now have a custom made roof which is curved and has an aluminum frame instead of timber, you wouldn't pick it's not original from what I have seen of it so far it look like they've done a great job, they went so far to say they would be confident I could jump on the new roof and not damage it. hopefully get to pick it up this week or next week finally.

 

[Bushman]

Well today we were up before sparrow fart (but thats normal), hit the road at 6am rolled in to Canberra 8.15 to check the van in for its surgury. Had a look through the accesories store, that always dangerous. Anyway all going well we should pick her up again on the weekend.

 

[Hiluxpanda]

Hows the patient bushie? any news? Did she pull through?

 

[Bushman]

Hows the patient bushie? any news? Did she pull through?

They rang Thursday but I missed the call, when I returned the call, no one seemed to know who it was that called or for what, said they'd get back to me, naturally that didn't happen.
I rang back Friday at around 4pm, Still working on it, will be Monday at the earliest, which means it will have to sit there till I can get back to pick it up.