This is an interesting read, it comes from Jeep to a customer who was having problems and is now receiving a replacement vehicle. My personal thoughts a diesel is only a good alternative if towing constantly or doing long drives regularly not great for a shopping car. I copied this off FB so it was a public letter.
As discussed, below information applies to your vehicle.
The service schedule is 12-months, 20,000kms, or when the oil change indicator appears (whichever occurs first).There are many variables that influence the overall oil life.
Modern diesel engines must operate with strict emission control systems, including but not limited to Exhaust Gas Recirculation (EGR) valves and Diesel Particulate Filters (DPFs). When the EGR system is active, some of the hot exhaust gas from the exhaust is directed back into the engine to reduce the oxygen concentration in the combustion chamber. This reduces the NOx emissions (which is one of the key requirements of the Euro emissions legislation), with one of the side effects being that more diesel particulates are created when the exhaust is expelled from the engine. The DPF catches these particulates over time, and self-regenerates through burning them off when the filter starts to become full.
In order to regenerate the DPF, the engine must create temperatures inside the exhaust that are high enough to regenerate the soot buildup on the DPF walls. Sometimes this will take place in a passive manner, when the engine load and vehicle drive-cycle create temperatures that are high enough to begin the process. When the conditions aren't present in the customer's drive cycle, the process is forced by injecting extra fuel on the engine exhaust stroke which then heats the DPF. When this occurs, some of the fuel will make its way past the piston rings and into the crankcase, which begins to dilute the engine oil over time.
This is where the oil life monitoring system comes into play. The engine ECU monitors the frequency of DPF regenerations as part of its oil change indicator system, and it is able to calculate when the oil starts to reach a dilution level that might start to affect its ability to lubricate the engine correctly. To protect the engine, the strategy first brings the oil change reminder up to tell the driver that the vehicle is due for service. If the driver continues to operate the vehicle, eventually the oil will reach a dilution level where the engine ECU reports a fault code, and brings on the check engine light. At this point in time, the DPF regeneration process is inhibited (to stop any further dilution occurring), however this will lead to the vehicle eventually going into limp mode once the DPF becomes full. This all occurs before any damage is done as a result of oil dilution.
So in summary, all of these systems are in place to reduce engine emissions, and to protect the engine from any damage that could occur if the oil became too diluted.
There are too many variables to comment on one particular vehicle, however we can say that fuel quality, ambient temperatures and driving cycles all play a part when it comes to oil life.
If the vehicle is not reaching the 12-month/20,000km, an intermediate oil and filter change at the halfway mark is recommended. I say this as it is far easier to split the 20k interval in half, rather than change the oil when the service message appears (In your case the service light never came up on the dash), while still carrying out the other vehicle maintenance items at the 20,000km milestones.