A bit like the boss at Where we bought our Jayco. He was fitting the WDH to our car and had the bars 50mm off the road I told him to rotate the hitch forward to bring the bars up he said no it needs to be level. I asked how would I go pulling into a servo they would drag on the ground he told me I would have to take them off first. IDIOT.Here's a fairy tale that could never happen. The dealer (who's never owned or towed any form of trailer in his life) three years ago heard the ar$e end of part of a passing conversation between two real caravanners about not having the nose of the van too high. He made this info his own, he owned it, and he passed it with great enthusiasm and confidence to any newby buyer of caravans .... this particular newby was last heard asking "are you sure mate", to which the dealer yelled "yes mate, i know about this stuff I sell caravans"