When I purchased my Discovery in 2010 no one mentioned a 3 month first service. As I recall they talked of annual service or at 10,000k. I had the annual service done at 11 months to get warranty stuff fixed and some additional power points and B/bar added. Yes I had to pay for the service. I expected to. Due to reasons beyond our control we had done about 2,000k at this stage.
What annoyed me was the brakes were grabbing before the service and have continued to do so since. The extras I asked for got done, and most of the warranty items were either not fixed or fell off on the way home. When we picked the van up the service books weren't filled in and we could not check inside as the van was parked in a large very wet muddy lot at the rear of the service centre. When we got the van home and could get inside we found loose screws, and saw dust all over the floor. I subsequently fixed all the warranty issues my self.
And that my friends is why we did not go back to Seaford when we purchased our new StarCraft Outback. We are due to pick up the new van at the end of Sept. It is my intention to get it home and spend a week going over every fitting that I can find. Then take off for a week or two and test every item as much as possible.
Having experienced lousy dealer service I can sympathize with people who find they are paying for so called service.