"Your email: FW: mXXXXXXXXXXXXXXX, has been assigned to one of our Consultants, who will respond to you soon." Suncorp quote.
WHAT DOES SOON MEAN????
2 DAYS LATTER?????????????? ZIP......
Previous emails 7 days latter zip.
Mobile phone calls ZIP..........Home line phone calls ZIP. Some Suncorp Employees must find it hard that they have to lie cause I don't have to be present for a message on any of my communication lines... Or maybe they don't have to lie cause they expect the client to accept extremely poor service???
I think I must be old fashioned.
When you tell someone you will get back to them you actually get back to them....
When you tell someone you will keep them up to date, you keep them up to date.
Along the way we have communicated with the agents of SUNCORP and their statements all though off the record (even though I have other witnesses) do not match Suncorp's statements. .
To me it's all a delay tactic cause the interest on a lot of claims adds up to a lot.
No-one cares about the individual client Its all about data and the social climbing of the assessors and others (or maybe they are in fear of losing their job if they have integrity???). Honesty and Integrity are not factors in the equation from what I see......
How is the stock on the ASX??? Shareholders are much more important than the clients.... Funny that..... Suncorp being originally setup as a State Government Insurance Agency 'SGIO' to protect Queenslanders (yeah I'm old enough to remember).
That be no more.
Apologies to any that are reading this thread, but I have another Harpy....>>>>>How many times do they expect me to wait on hold for 40 minutes for a 2 minutes phone call to find out what's going on???
The message always says that they are 'experiencing an expected volume of calls' hence the delay. To me if you ring five times and three times the delay is over 40 minutes it is not an unexpected delay!!!!!!!!!!!!! It is what is classified as a satisfactory delay and a delay that Suncorp expects the client to put up with......
Next step for Suncorp is a Bangladesh call centre from someone on $2 a day and a fake Orzy Arksent. (Hope that doesn't seem rascist to any with an Indian background, I have a few friends from the sub-continent and they think the same).
WHAT DOES SOON MEAN????
2 DAYS LATTER?????????????? ZIP......
Previous emails 7 days latter zip.
Mobile phone calls ZIP..........Home line phone calls ZIP. Some Suncorp Employees must find it hard that they have to lie cause I don't have to be present for a message on any of my communication lines... Or maybe they don't have to lie cause they expect the client to accept extremely poor service???
I think I must be old fashioned.
When you tell someone you will get back to them you actually get back to them....
When you tell someone you will keep them up to date, you keep them up to date.
Along the way we have communicated with the agents of SUNCORP and their statements all though off the record (even though I have other witnesses) do not match Suncorp's statements. .
To me it's all a delay tactic cause the interest on a lot of claims adds up to a lot.
No-one cares about the individual client Its all about data and the social climbing of the assessors and others (or maybe they are in fear of losing their job if they have integrity???). Honesty and Integrity are not factors in the equation from what I see......
How is the stock on the ASX??? Shareholders are much more important than the clients.... Funny that..... Suncorp being originally setup as a State Government Insurance Agency 'SGIO' to protect Queenslanders (yeah I'm old enough to remember).
That be no more.
Apologies to any that are reading this thread, but I have another Harpy....>>>>>How many times do they expect me to wait on hold for 40 minutes for a 2 minutes phone call to find out what's going on???
The message always says that they are 'experiencing an expected volume of calls' hence the delay. To me if you ring five times and three times the delay is over 40 minutes it is not an unexpected delay!!!!!!!!!!!!! It is what is classified as a satisfactory delay and a delay that Suncorp expects the client to put up with......
Next step for Suncorp is a Bangladesh call centre from someone on $2 a day and a fake Orzy Arksent. (Hope that doesn't seem rascist to any with an Indian background, I have a few friends from the sub-continent and they think the same).
