Hi all,
We purchased our jayco expanda new 12 months ago, from jayco Horsham, & are very happy with the van. It suits us perfectly. The service when buying the van was great, we were treated like their best friends, however since driving out the gate, they no longer are interested.
When we arrived home, we noticed that there was a screw poking through the ensuite wall, beside the toilet.
We let it go until the van went back in for its first service in May, where the salesman took photos & said he would contact jayco & get back to us. He didnt get back to us. We had to keep ringing him & finally he said it would be repaired in their workshop.
We offered to take the van to the jayco factory in Melbourne, as we were heading to Melbourne that weekend, but he assured us that horsham would fix it, & he would call us when the new wall arrived. A call never came
Fast forward to earlier this month, & we rang & told them we were going to drop the van off on Tue 22 OCT, for them to replace the wall, & check the suspension which was a bit worn.
We called in a week later to check how it was progressing, to find it untouched, & Andrew the service manager full of excuses (jayco sent the wrong wall, the suspension would have to be ok because the suspension on his 10 year old van was still like new, blah blah blah). They are a very small dealership & service dept, & we are yet to see them busy.
A call to customer service @ the jayco factory informed us that the wall was only ordered on the 23rd Oct, the day after we dropped off the van, & the wall was still sitting in Melbourne.
So far jayco horsham still cant seem to be able to ring us, we still have to call them, & Andrew is plain rude.
Has anyone had similar issues regarding warranty repairs, or advice on how to deal with this. Is there a department at jayco to deal with disputes????
We purchased our jayco expanda new 12 months ago, from jayco Horsham, & are very happy with the van. It suits us perfectly. The service when buying the van was great, we were treated like their best friends, however since driving out the gate, they no longer are interested.
When we arrived home, we noticed that there was a screw poking through the ensuite wall, beside the toilet.
We let it go until the van went back in for its first service in May, where the salesman took photos & said he would contact jayco & get back to us. He didnt get back to us. We had to keep ringing him & finally he said it would be repaired in their workshop.
We offered to take the van to the jayco factory in Melbourne, as we were heading to Melbourne that weekend, but he assured us that horsham would fix it, & he would call us when the new wall arrived. A call never came
Fast forward to earlier this month, & we rang & told them we were going to drop the van off on Tue 22 OCT, for them to replace the wall, & check the suspension which was a bit worn.
We called in a week later to check how it was progressing, to find it untouched, & Andrew the service manager full of excuses (jayco sent the wrong wall, the suspension would have to be ok because the suspension on his 10 year old van was still like new, blah blah blah). They are a very small dealership & service dept, & we are yet to see them busy.
A call to customer service @ the jayco factory informed us that the wall was only ordered on the 23rd Oct, the day after we dropped off the van, & the wall was still sitting in Melbourne.
So far jayco horsham still cant seem to be able to ring us, we still have to call them, & Andrew is plain rude.
Has anyone had similar issues regarding warranty repairs, or advice on how to deal with this. Is there a department at jayco to deal with disputes????
