A Good News Story. At the time of the last service, I knew the back left wheel bearing needed replacement. I made sure they had one available to fit during the 120,000 klm service. They rang about midday to say when the got the hub off, they found the bearing had been turning in it, damaging it beyond repair. They were getting one up from Melbourne, that's good I said, how much. About $1000. Not quite sure what I said then but he assured me they were taking it up with Chrysler Jeep as Good Will warrantee. And we will also give you a courtesy car for tonight. A 6.4 SRT would be fine I said, no, we will need to check with the sales department. By the time I got there around four thirty, Jeep had already agreed to pay for the hub under warranty. Off I went in Reggie the Renigade, fun to drive, but I wouldn't want one full time. When I picked the Grand up the next day, all I had to pay for was the 120,000 service, both the cost of the hub and bearing with associated labour, paid for by warranty.
By the way, mine was 14 months and 22,000 klm out of warranty. Really great work by the dealers themselves. There's dealers and then there is dealers.
John
Consumer Affairs mentioned once or twice and suddenly the job was going to be done under "goodwill". It's back and seems to be running OK
