Can anyone tell me if there is a right and wrong way to fit the gas struts for raising the roof.
When we bought the van the struts were fitted with the body of the strut fixed to the roof and the moving arm fixed to the top of the van. We had the roof tent replaced under warranty in 2011 but did not notice the struts have been reversed. Now our roof does not lift all the way up in the back corner over the shower and the roof leans to the front of the van, to the point where we cannot open and close the zippered 'windows' at the top.
Obviously my struts are shot but I am unsure if they should have been fitted the other way around and should it make any difference. A walk around a caravan park last week showed every pop top, what ever brand, had the struts mounted with the body attached to the roof

This was taken when we first brought the van home.

This one after roof tent replaced.
When we bought the van the struts were fitted with the body of the strut fixed to the roof and the moving arm fixed to the top of the van. We had the roof tent replaced under warranty in 2011 but did not notice the struts have been reversed. Now our roof does not lift all the way up in the back corner over the shower and the roof leans to the front of the van, to the point where we cannot open and close the zippered 'windows' at the top.
Obviously my struts are shot but I am unsure if they should have been fitted the other way around and should it make any difference. A walk around a caravan park last week showed every pop top, what ever brand, had the struts mounted with the body attached to the roof

This was taken when we first brought the van home.

This one after roof tent replaced.