road side care
- Thread starter Bluey
- Start date
I didn't think Cruisers broke down 
Better to find out now though
Better to find out now though
You get 3 years with the Jayco one for your van
TERMS AND CONDITIONS FOR JAYCO ROADSIDE ASSIST
—
Jayco Roadside Assist^ provides assured roadside support for your Jayco 24 hours a day 365 days a year.
Jayco Roadside Assist is the sole specialised provider of emergency roadside support to Jaycos across Australia*.
When you are enjoying the freedom of touring, you can be reassured that roadside assistance is only a phone call away to support you in an emergency on the road.
^Not available in New Zealand
*Excluding motorised product (these vehicles are covered by the vehicle manufacturer / importer independent roadside assist program).
The following outlines the services available to you under the Jayco Roadside Assist Program, designed to provide you with basic roadside support services in an emergency involving your RV.
FLAT TYRE
We will arrange a service provider to change your flat tyre using your RV’s spare wheel.
Where your spare wheel is suitable and is used, you will be reimbursed by Jayco Roadside Assist up to a maximum benefit of $150 including GST for the cost of the service provider’s call out. Any additional costs (for example, replacement of tyres, tubes and valves) are at your own expense and responsibility.
LOCKOUT / LOST KEYS
If the keys to your Jayco are inadvertently locked inside your unit or lost we will provide emergency support by arranging a service provider to attend and either:
Assist you in locating a spare key
OR
Assist you in gaining emergency access to your Jayco
You will be reimbursed to a maximum benefit of $160 including GST for the cost of the service provider’s call out. Any additional costs are at your own expense and responsibility.
EMERGENCY TOWING
If a fault with your Jayco causes it to be immobilised, we will arrange for your Jayco to be towed by a service provider to the nearest suitable repairer. You must be in attendance at your RV to assist and advise the service provider. In the event your RV is unattended, further service calls may be required which will be at your expense.
You will be reimbursed by Jayco Roadside Assist for emergency towing costs up to a maximum benefit of $1,000 including GST per incident. Any additional towing and transport costs will be at your own expense and responsibility. You will also be responsible for the cost of any repairs to your Jayco as a result of the immobilisation.
ACCOMMODATION
If you cannot access your Jayco unit due to it being stored in a workshop awaiting repairs following an incident, you will receive a benefit of up to $200 including GST towards accommodation costs for any single event. Any additional accommodation costs (including meals) are at your own expense and responsibility.
For Roadside Assistance for your Jayco please call 1300 772 153.
All other matters regarding warranty services to your Jayco should be directed to your local Jayco Dealer: Find your nearest dealer in your Jayco owner’s manual under ‘Jayco Warranty’.
Or phone toll free: 1800 331 601
Or phone: (03) 8792 2136
Or email: info@jayco.com.au
To seek reimbursement of costs incurred from Jayco Roadside Assist, up to the maximum limits as outlined above, please contact us on one the the 3 contact details as listed above, along with proof of receipts to support your claim.
Download
TERMS AND CONDITIONS FOR JAYCO ROADSIDE ASSIST
—
Jayco Roadside Assist^ provides assured roadside support for your Jayco 24 hours a day 365 days a year.
Jayco Roadside Assist is the sole specialised provider of emergency roadside support to Jaycos across Australia*.
When you are enjoying the freedom of touring, you can be reassured that roadside assistance is only a phone call away to support you in an emergency on the road.
^Not available in New Zealand
*Excluding motorised product (these vehicles are covered by the vehicle manufacturer / importer independent roadside assist program).
The following outlines the services available to you under the Jayco Roadside Assist Program, designed to provide you with basic roadside support services in an emergency involving your RV.
FLAT TYRE
We will arrange a service provider to change your flat tyre using your RV’s spare wheel.
Where your spare wheel is suitable and is used, you will be reimbursed by Jayco Roadside Assist up to a maximum benefit of $150 including GST for the cost of the service provider’s call out. Any additional costs (for example, replacement of tyres, tubes and valves) are at your own expense and responsibility.
LOCKOUT / LOST KEYS
If the keys to your Jayco are inadvertently locked inside your unit or lost we will provide emergency support by arranging a service provider to attend and either:
Assist you in locating a spare key
OR
Assist you in gaining emergency access to your Jayco
You will be reimbursed to a maximum benefit of $160 including GST for the cost of the service provider’s call out. Any additional costs are at your own expense and responsibility.
EMERGENCY TOWING
If a fault with your Jayco causes it to be immobilised, we will arrange for your Jayco to be towed by a service provider to the nearest suitable repairer. You must be in attendance at your RV to assist and advise the service provider. In the event your RV is unattended, further service calls may be required which will be at your expense.
You will be reimbursed by Jayco Roadside Assist for emergency towing costs up to a maximum benefit of $1,000 including GST per incident. Any additional towing and transport costs will be at your own expense and responsibility. You will also be responsible for the cost of any repairs to your Jayco as a result of the immobilisation.
ACCOMMODATION
If you cannot access your Jayco unit due to it being stored in a workshop awaiting repairs following an incident, you will receive a benefit of up to $200 including GST towards accommodation costs for any single event. Any additional accommodation costs (including meals) are at your own expense and responsibility.
For Roadside Assistance for your Jayco please call 1300 772 153.
All other matters regarding warranty services to your Jayco should be directed to your local Jayco Dealer: Find your nearest dealer in your Jayco owner’s manual under ‘Jayco Warranty’.
Or phone toll free: 1800 331 601
Or phone: (03) 8792 2136
Or email: info@jayco.com.au
To seek reimbursement of costs incurred from Jayco Roadside Assist, up to the maximum limits as outlined above, please contact us on one the the 3 contact details as listed above, along with proof of receipts to support your claim.
Download
Our insurance (Allianz) will only cover towing in the event of an accident, theft etc...... No breakdowns!
LookS like it
We're here to help
We pride ourselves on being there for our customers when they need us most. To ensure peace of mind as you travel, your RV comes with 3 years of Jayco Roadside Assist*^. You will receive this support 24 hours a day, 7 days a week, 365 days a year for a full 3 years from the first date of registration, compliments of Jayco.
Jayco Roadside Assist is the sole specialised provider of emergency roadside support to RVs across Australia. With just one call you'll receive professional assistance when you need it most.
Full Roadside Assistance Terms & Conditions
*Not available in New Zealand
^Excluding motorised product (these vehicles are covered by the vehicle manufacturers / importers independent roadside assist program).
HMMMMM might have to drag out our original paperwork and have another look!!!!!!
I found my previous post regarding this
http://www.expandasdownunder.com/threads/racv-cover-towpack.6760/
http://www.expandasdownunder.com/threads/racv-cover-towpack.6760/
And don't forget each states motoring group, RACV, NRMA etc all have separate dimensions for caravan recovery, you need to be in the top membership of course but they all differ, so it pays to check as you may be covered in your state but not in other places.
The free road service offered on your new car won't cover it usually.
From what I gathered it's more to do with the service vehicles that are normally available.
14ft Expandas win all round, not too long, not too high and not too heavy.
The free road service offered on your new car won't cover it usually.
From what I gathered it's more to do with the service vehicles that are normally available.
14ft Expandas win all round, not too long, not too high and not too heavy.