poptop roof trouble

Hi all, I have a 2019 17.56 expanda and have noticed some interference between the roof skirt and strut brackets. It seems when the roof is lowered it impacts. Is this a design fault or am I doing something incorrect? I always lower the roof with two people and ensure the skirt is pulled in...

I have recently brought a Jayco Outback Expanda Pop top caravan. The size is 17.56-1. I am having trouble with the roof closing as it seems to have moved towards the door side and is not allowing me to clip the roof down. The roof lifting arms on the inside of the van seem to be bent. If anyone...