I got grey leather....
When we ordered the van we debated grey and black with the salesman, and initially said grey. The salesman said we had
two days to change the colour before it was fixed in stone for that production run. I emailed the next day and said change it to black. The colour is changed to black within the time frame as indicated on my order form. With our kids and pens we thought black was the only real option.
Six days latter the office girl emails us and asks us to confirm the colour
s of the laminex (why the salesman couldn't confirm I have no idea). There was three colours the salesman wrote on our initial quote, so I wrote these down on the order form as below.
At the handover I was lets say a little bit shocked (especially after seeing the leather colour after another issue on the outside of the van that I will get to latter). The way the salesman pointed out the colour of the leather at handover I believe he knew it was a stuff up. When I complained about it, he showed me the order form. He then said that's what I signed, and basically said it was my fault and I shouldn't have made changes so late
He had white-outed the black leather and hand written Gray Orien on top. He did not white-out the TBA for the colour of the Laminex on the form, that is a dead giveaway to guilt.
Why they had to ask me the laminex colours six days latter I can only guess.
My guess is that the salesman is so busy getting people to sign up he doesn't follow through with the orders he already has. All this would have taken was one phone call to me (same as the other issues I'll mention latter).
I believe that when I was asked for the colour
s of the laminex and my reply includes the colour of the curtains (Triumph) and Leather (Gray Orien) and only
one laminex colour (Taleveira), a bell should have rung in some ones head to confirm what the client actually wants. If the salesman had followed through with processing the sale instead of passing the job on I don't believe this mistake would have happened.
To top this off, while talking to a guy in my staffroom about the salesman not following through due to chasing orders he confirmed by saying that he had to be rather blunt to the same guy for repeatedly ringing back and pressuring a sale that they enquired about (I don't think that's a coincidence).
The first night in the van one of my kids got pen on the seat. We asked a motor trimmer, and he said there is no way to get most inks out of leather.