My new van from Jayco Mackay
- Thread starter Dean Anderson
- Start date
I got a public holiday salesman who regards sales numbers more important than integrity or simply doing his job properly...Off with the fairies....Full details to come, probably on Friday or Saturday night when I'm a bit more relaxed.
How do I do a poll? I'd love to show some evidence (scanned documents) in a non biased way and see what others think. I can't find it but I know it used to be on ExpandasDownunder somewhere?
Hi @Dean Anderson,
if it is a thread you started, there will be a 'thread tools' selector at the top right at the start of the thread.
Drop down box has an 'add poll' selection.
cheers
Mike
if it is a thread you started, there will be a 'thread tools' selector at the top right at the start of the thread.
Drop down box has an 'add poll' selection.
cheers
Mike
Couldn't see the previous image clearly so here is a summarised version for the poll.
I'm going to try being really patient with this forum because I have so many issues with the van I received from Jayco Mackay, and I would prefer not to confuse each issue.
I'm going to try being really patient with this forum because I have so many issues with the van I received from Jayco Mackay, and I would prefer not to confuse each issue.
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Ok. I've now seen it but not sure what you're hoping to achieve.
Are you trying to determine if the colour delivered is as ordered?
or what what colour most have ordered?
or if the colour is faded, darker...........maybe you need to be more specific.
I gather you're disappointed in the van itself but I'm just not sure if we, as a group, reflect a statistically valid sample for dealing with any issues.
Are you trying to determine if the colour delivered is as ordered?
or what what colour most have ordered?
or if the colour is faded, darker...........maybe you need to be more specific.
I gather you're disappointed in the van itself but I'm just not sure if we, as a group, reflect a statistically valid sample for dealing with any issues.
I'm guessing the factory have seen the Lg (assume abbreviation for lounge) and have taken it to mean Light Grey, which would be the Orion colour.
Out of interest did they give you Black leather on the Backrest cushions?
Interested in this thread as we are looking at ordering from the same dealer.
Out of interest did they give you Black leather on the Backrest cushions?
Interested in this thread as we are looking at ordering from the same dealer.
Is this drip torture? When do we get all of the details?
The forum equivalent of waterboarding at Guantanamo Bay
I got grey leather....
When we ordered the van we debated grey and black with the salesman, and initially said grey. The salesman said we had two days to change the colour before it was fixed in stone for that production run. I emailed the next day and said change it to black. The colour is changed to black within the time frame as indicated on my order form. With our kids and pens we thought black was the only real option.
Six days latter the office girl emails us and asks us to confirm the colours of the laminex (why the salesman couldn't confirm I have no idea). There was three colours the salesman wrote on our initial quote, so I wrote these down on the order form as below.
At the handover I was lets say a little bit shocked (especially after seeing the leather colour after another issue on the outside of the van that I will get to latter). The way the salesman pointed out the colour of the leather at handover I believe he knew it was a stuff up. When I complained about it, he showed me the order form. He then said that's what I signed, and basically said it was my fault and I shouldn't have made changes so late
He had white-outed the black leather and hand written Gray Orien on top. He did not white-out the TBA for the colour of the Laminex on the form, that is a dead giveaway to guilt.
Why they had to ask me the laminex colours six days latter I can only guess.
My guess is that the salesman is so busy getting people to sign up he doesn't follow through with the orders he already has. All this would have taken was one phone call to me (same as the other issues I'll mention latter).
I believe that when I was asked for the colours of the laminex and my reply includes the colour of the curtains (Triumph) and Leather (Gray Orien) and only one laminex colour (Taleveira), a bell should have rung in some ones head to confirm what the client actually wants. If the salesman had followed through with processing the sale instead of passing the job on I don't believe this mistake would have happened.
To top this off, while talking to a guy in my staffroom about the salesman not following through due to chasing orders he confirmed by saying that he had to be rather blunt to the same guy for repeatedly ringing back and pressuring a sale that they enquired about (I don't think that's a coincidence).
The first night in the van one of my kids got pen on the seat. We asked a motor trimmer, and he said there is no way to get most inks out of leather.
When we ordered the van we debated grey and black with the salesman, and initially said grey. The salesman said we had two days to change the colour before it was fixed in stone for that production run. I emailed the next day and said change it to black. The colour is changed to black within the time frame as indicated on my order form. With our kids and pens we thought black was the only real option.
Six days latter the office girl emails us and asks us to confirm the colours of the laminex (why the salesman couldn't confirm I have no idea). There was three colours the salesman wrote on our initial quote, so I wrote these down on the order form as below.
At the handover I was lets say a little bit shocked (especially after seeing the leather colour after another issue on the outside of the van that I will get to latter). The way the salesman pointed out the colour of the leather at handover I believe he knew it was a stuff up. When I complained about it, he showed me the order form. He then said that's what I signed, and basically said it was my fault and I shouldn't have made changes so late
He had white-outed the black leather and hand written Gray Orien on top. He did not white-out the TBA for the colour of the Laminex on the form, that is a dead giveaway to guilt.
Why they had to ask me the laminex colours six days latter I can only guess.
My guess is that the salesman is so busy getting people to sign up he doesn't follow through with the orders he already has. All this would have taken was one phone call to me (same as the other issues I'll mention latter).
I believe that when I was asked for the colours of the laminex and my reply includes the colour of the curtains (Triumph) and Leather (Gray Orien) and only one laminex colour (Taleveira), a bell should have rung in some ones head to confirm what the client actually wants. If the salesman had followed through with processing the sale instead of passing the job on I don't believe this mistake would have happened.
To top this off, while talking to a guy in my staffroom about the salesman not following through due to chasing orders he confirmed by saying that he had to be rather blunt to the same guy for repeatedly ringing back and pressuring a sale that they enquired about (I don't think that's a coincidence).
The first night in the van one of my kids got pen on the seat. We asked a motor trimmer, and he said there is no way to get most inks out of leather.
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I'll separate my issues out a bit but still to come are:
All this aside....I do love my Expanda.....
- That's not in the right spot
- Now I have holes patched up in a brand new van
- That's not in the right spot either
- My god that's misleading
- Who the hell designed that?
- There is a hole in the end dear Lyzza, dear Lyzza.
- Do you guys even attempt to do as the client asks and
- You guys have no idea about the product your selling do you?
All this aside....I do love my Expanda.....
