Perhaps Jayco should not market themselves as follows;
"Every new Jayco RV comes with a 12-month warranty, a promise that your Jayco RV is free from workmanship or material defects. Warranty period commences from the date of purchase."
or in actual fact;
Every new Jayco RV comes with a 12-month warranty, a promise that your Jayco RV is has many defects of both workmanship and material but we'll fix it as best as we can even if it takes several attempts. Warranty period commences from the date of purchase
Also, we were never notified of the change by anyone which indicates either an oversight on their behalf or a hint of under handedness on the salesman part? I'll try and not assume a salesman said and did things that made the sale happen at what ever cost?
I would like to believe that Caravan Sales Reps are not the same as Car Sales guys from the 70's & 80's, so its not a "sale at any cost"
I get the feeling, that although you asked for, and paid a deposit on a 21', somehow they have had a 20' in their mind
I am wondering, when they sent you the plans for your inspection, and for any modifications, were they for a 20' or a 21' Van.....??
curious, as I think that may have been the start of them getting it wrong
I say this, as when they first sent me my plans, they were for an 18'
when I was buying a 16'
a quick phone call, and the correct plans were then sent
do you still have the email with them sending you the plan for your Van????
Sounds as though it was ordered around the time they dropped the 21ft and 20.63 and released the 20.64.
ahhhhhh, never thought of that.......
but surely (dont call me Shirley)Jayco should have explained that to WCE......... I'm on a limb here guys
if they didnt, then yes I can understand WCE being slightly "rude" off...........
ahhhhhh, never thought of that.......
but surely (dont call me Shirley)Jayco should have explained that to WCE......... I'm on a limb here guys
if they didnt, then yes I can understand WCE being slightly "rude" off...........
With the experience WCE has had with the local dealers, sounds like they dropped the ball and didn't communicate the change.
I would like to believe that Caravan Sales Reps are not the same as Car Sales guys from the 70's & 80's, so its not a "sale at any cost"
I get the feeling, that although you asked for, and paid a deposit on a 21', somehow they have had a 20' in their mind
I am wondering, when they sent you the plans for your inspection, and for any modifications, were they for a 20' or a 21' Van.....??
curious, as I think that may have been the start of them getting it wrong
I say this, as when they first sent me my plans, they were for an 18'
when I was buying a 16'
a quick phone call, and the correct plans were then sent
do you still have the email with them sending you the plan for your Van????
Hi all, I saw in the photos that there was water coming in near the toilet, I found mine was doing this after it flogged down rain last night. After looking I found that the outside hatch on the toilet water cistern thingy was not very tight when it was closed. Water was running down the outside wall of the van and in around the rubber. When I took out the toilet waste, the area under it was full of water, this then runs into the van behind the pan and into the bathroom. I tightened the catch, it is raining again now so I will check it again tomorrow and let you know how it went
Sounds as though it was ordered around the time they dropped the 21ft and 20.63 and released the 20.64.
After extensive discussions with Phil Banks (owner) of Jayco Nowra, that is exactly what has happened! The sales rep that had taken the order failed to inform me of the changes to the spec. Even though the sales rep is no longer there due to serious health reasons, Phil has taken it upon himself and taken full ownership of the situation.
I had made several emails to Peter Manning again today and once again he avoided the whole 21" to 20" debate which only fired me up more. So I contacted the OFT (Office of Fair Trading NSW) and they advised me that I should be contacting Jayco Nowra as they are the dealer that the contract was signed with.
Phil is down in Melbourne at the National Jayco Junket but still found time to call me directly to finalise a solution before I went and made a formal complaint through the OFT.
The result was...
A full replacement caravan! :dance::minion_bananas:
Phil & I will be meeting up on Monday to place the new order. I am pleased to say Phil, who has conducted himself professionally through the whole ordeal, truely is a champion.
A refund was never an option for us, and I have always maintained the belief that we just got sold a lemon. Not all Jaycos are as bad as the one I got and from the people that have taken the time to give me messages of support have proven that.
I'm hoping and almost praying that the new van will dispel all the negativity I hold against Jayco and allow me and my family to confidently take on that round Australia trip?
Thanks to everyone that has replied, I really appreciate it!
Cheers Pete.
Agreed bellbird agreed. Are you looking at another Jayco? If so I'll let you know what the 2016 model is like before you invest.Wow, that's a spectacular result Pete.
Well worthwhile persisting.
I hope the replacement only has the usual Jayco issues and not that extra special set that you seem to have received in your first one.
I suspect Jayco Nowra will be going over it with a fine tooth comb before you get it.
Funnily enough I'm potential looking at selling my 21.64-1 later in the year
Agreed bellbird agreed. Are you looking at another Jayco? If so I'll let you know what the 2016 model is like before you invest.
Hopefully I can change my name to Best Caravan Ever???