We have a 20.01-1 purchased 2018 still under warranty. The battery will not charge through the car, solar or 240 volt and we are unable to slide the lounge out due to low battery. Which also means no access to the battery. We were told about the Manila over ride for slide out however in true jayco form where the arrow is for the button on the slide out led controller their is no button Infact no button on the entire unti even though there is a sticker saying press button for manual over ride. We are unable to use lights water pump lounge anything that runs on 12 volt. how do we get charge to this bloody battery. If we get an auto electrician I’m 100% sure that jayco won’t fit the bill. Can we connect a portable battery charger straight to the terminals as we could probably get to the terminals but can’t remove the battery itself. We are of course on holidays now and all jayco service departments are closed for the Christmas period. So climbing over a lounge in a pretty much inoperable van is really not what I want to be doing right now.