“Caravans are an expensive item, typically costing tens of thousands of dollars. People are entitled to expect that the caravan they purchase will be of acceptable quality, and that they will be afforded an appropriate remedy under the ACL consumer guarantees if their caravan fails to meet this standard.”
ACCC is an enormous bloated money pit and white elephant. The ACCC claims to have received over 1000 complaints and have instigated proceeding over only 4 of those complaints and even then the complaints date back 4 bloody years. The ACCC concluded that there is a systematic problems across the industry and "has put the caravan industry on notice" nice throw away line ... big chest beating threats something along the lines of lift your game because we may well prosecute anywhere up to 0.4% of the reported complaints.
Thats what is needed @skippy , for sure................the ACCC action or big words in regards to car companies hasn't caused much either but at least it's a start I suppose............................
State and Federal consumer laws already contain the basics of what would be compatible with the so called Lemon Laws, and have been in place in one incarnation or another for many many years. Our problem is not the laws, its the application of those laws which is the exact same problem that plagues us repeatedly in most areas. We have massive and expensive govt depts bursting at the seams with way too many people that squander extraordinary amounts of money, are nauseatingly inefficient and pay lip service to the legislation, and their own core values. And each and every one of these sheltered workshops from local councils up, and are led by a gaggle of bureaucrats on incomes most of us could only dream of. These squeezers champion the rights of us peasants, yet the results are always pitifully and painfully the same; lacking at best, non existent at worst and nearly always incompetent; and then you can add the extraordinary timeframes
This Jayco thing is a case in point; 4 prosecutions from 1000 complaints over 4 years. Really?? Are you kidding me??
Vic Consumer Affairs policy is they only take on a minute pooth'teenth of any breaches reported, and then only the ones they decide ... based not on any formula or guidelines but more some random Tuesday'itis or "gut feel" kind of deal. There's plenty of legislation, but precious little bureaucratic bite ... your literally just rolling the dice with half the numbers missing with organisations that are too internally focused and dont know there place.
I find it interesting to read the problems they had with the vans. I’ve had more of the same.
Both bed end tents replaced
Roof skirt replaced
Roof struts realigned four times
Roof clips replaced
And still need to take it in for a fifth time to have it fixed.
Van stays not bolted in
Cupboards not screwed in
When I asked for a replacement was told not to worry it will all be warranty. The question is should it have to be rather than replace or refund.
We had our 16 footer replaced under warranty as a good will on behalf of Jayco, yes we had some issues getting the outcome of a new rebuild, but how many other manufacturers will replace a van that they know was a lemon.
After getting the rebuild from Jayco and having a great replaced van, we decide a couple years later we would upgraded to the bigger 20-64.01OB and haven’t look back since.