new January 2014 Jurgens Lunagazer

peterg

Well-Known Member
Jan 17, 2015
785
2,291
93
warrnambool
#24
Post trip we decided to have the dealer check into why our front window had fine crazing cracks in it. Without comment or looking at it they replaced it under warranty. The new one appears to be thicker material. Obviously it's a common fault.

Which raises the question, why no recall?

They also replaced the battery charger under warranty. I suspect it got a nasty jolt of power in the last week at Port Hedland.
 

peterg

Well-Known Member
Jan 17, 2015
785
2,291
93
warrnambool
#25
Not happy Jan!

An easy fix but it shouldn't happen on a 2 year old van.
20160219_210857 (3).jpg

Um, Mr Jurgens, why didn't you place long screws in from the other direction and use a bit of glue????????????????????????
 
Mar 16, 2012
837
1,355
93
Near Darwin
#31
OUCH......
So it's not just Jayco that use undersized screws?????
I don't know (yet) about undersized but they sure do use the wrong ones. When screwing in to particle board or plywood why do they insist on using sheet metal screws? Could be worse I suppose after seeing staples used so widely on one van under construction that turned me off another brand.
 

Dobbie

Well-Known Member
Jun 18, 2014
3,061
5,864
113
#34
One of our cupboard doors had hinge disease and had been fixed three times. The hinge was pulling out and the cause was the super strong bracket for closing the door.

The big green shed had bigger, wider, longer screws and I tried all of them but no success.

I got the repairer to deal with it and he replaced the bracket and had to patch the door.

It's obviously a common problem and there's no argument with fixing it...but those brackets need a redesign.

Jayco are great with warranty, as we know, and they're replacing a frayed mattress for us...we didn't even know it had a problem and were told jayco was sending a replacement.

Most impressed.